Returns
You have 30 days from the day your order is delivered to return an item. To be eligible, the item must be unworn and unwashed, with all original tags still attached.
For hygiene reasons, we cannot accept returns on accessories worn on the face or in the hair, or on any item marked Final Sale on its product page.
How to start a return
Email oddusee1@gmail.com with your order number and which item you are sending back. We will reply with the return address and instructions within 2 business days.
Please do not ship anything back before you hear from us. Returns sent without notice can take much longer to process.
Return shipping
Return shipping is paid by the customer, unless the item arrived faulty or we sent the wrong item. In those cases we cover return shipping and the replacement.
Refunds
Once your return reaches us and passes inspection, we issue your refund to the original payment method within 5 business days. Your bank or card issuer may take a few days more to post it.
Original shipping charges are not refunded, except where the return is our error.
Exchanges
Exchanges are usually faster than a return and re-order. Tell us the size or item you want when you email us, and we will hold it while your return is in transit, subject to availability.
Faulty or incorrect items
If something arrives damaged, defective, or is not what you ordered, email us a photo along with your order number within 14 days of delivery. We will replace it or refund it in full, including shipping, and we cover the cost of sending the original item back.
Missing items
If part of your order is missing, check your shipping confirmation first in case it shipped in more than one parcel. If it did not, email us with your order number and the missing item and we will ship it or refund it.
Questions
Email oddusee1@gmail.com or call (770) 842-1318.
Jazzy J’s Apparel, 370 Kingsway Drive, Anniston, AL 36207