Order Issues
Something wrong with what turned up? Start here. If your question is not covered, call us on (770) 842-1318 or email oddusee1@gmail.com and a person will answer.
First check your shipping confirmation, because larger orders sometimes go out in more than one parcel and the second can arrive a day behind. If everything shipped together and something is still missing, email oddusee1@gmail.com with your order number and the item. We will ship it or refund it, and we will come back to you within 2 business days.
Send us a photo. Email oddusee1@gmail.com with your order number and a picture of the fault within 14 days of delivery, and we will replace the item or refund you in full, including shipping. We cover the cost of sending the faulty item back, so please do not pay for return postage yourself.
Delivery
Where your order is, what shipping costs, and how long it takes to reach you.
Orders are packed and shipped within 1 to 3 business days, and delivery normally takes another 3 to 7 business days after that. If your tracking has not moved for 5 business days, email oddusee1@gmail.com with your order number and we will open a trace with the carrier.
Shipping is free on orders of $75 or more. Below that it is a $8 flat rate, however many items are in the box. We ship anywhere in the United States. We do not ship internationally yet. Full details are on our Shipping Policy page.
Yes. A tracking number is emailed to you the moment your order ships. You can also find it any time by signing in and going to My Account, then Orders.
Returns & Refunds
Thirty days to change your mind, on anything unworn with the tags still on.
You have 30 days from delivery to return an item. It needs to be unworn, unwashed, and still have its original tags attached. For hygiene reasons we cannot take back accessories worn on the face or in the hair, or anything marked Final Sale. The full policy is on our Refund and Returns page.
Email oddusee1@gmail.com with your order number and what you are returning, and we will send you the return address and instructions. Please wait to hear from us before shipping anything back. Return postage is on you unless the item was faulty or we sent the wrong thing. Once your return arrives and passes inspection, your refund goes back to the original payment method within 5 business days.
Yes, and it is usually quicker than returning and re-ordering. Tell us the size or item you would rather have when you email us, and we will hold it for you while your return is on its way, as long as it is still in stock.